Workforce Insights known issues

Issue:

On first install, the Embedded App fails to auto assign Sage PeopleWorkforce Insights Data Sync to the Integration user. This results in the Embedded App Data Sync to HCM failing with an error message indicating why, as shown below.

Error message from Embedded app failure

Resolution:

  1. Go to Setup

  2. Click Integration User and apply Sage People Workforce Insights Data Sync Permission Set

  3. Go back to Setup and click Auto-Installed Apps

  4. On the Request tab, go to SP Workforce Insights Embedded row with a type of App Create and a Status of Failed

  5. On the drop-down option, select Try Again

  6. Allow data sync to complete and check status has changes to Success

Issue:

On a first-time install, the Embedded app fails due to "already running" error.

Resolution:

  1. Follow steps 5 and 6 as above.

Issue:

The system displays an error message reading "Unable to create app based on template (example) 0NkQH0000002c9F0AQ".

Resolution:

  1. Go to Setup and search for Feature Settings (if you don't have a paid license, raise a support case through the Sage People community).

  2. Under Analytics, click the Settings link

  3. Tick the Enable Data Sync and Connections box

  4. Click Save

  5. Click the nine box grid and search Analytics Studio

  6. Go to Data Manager then to Connections

  7. Under SFDC local, click each object and disconnect

  8. Run App Refresh

Issue:

All users can see the C-Suite Dashboard following install.

Resolution:

  1. Check you haven't assigned the Sage People Workforce Insights C-Suite Viewer to the impacted users

  2. Check you haven't included access for the user's profile to the Workforce Insights C-Suite Viewer Visualforce (VF) page:

    • Go to User record

    • Click the Enabled Visualforce Page Access related list. If you use the Install for All Users option in the package installation, you'll open access to the dashboard to all users

Issue:

The map chart isn’t populating correctly.

Resolution:

You need to add the two-character country code to the Work Location object in the Country picklist by:

  1. Click the App Launcher and search for Work Location

  2. Click New to create a work location using the two-character code you've created in the picklist field

  3. Update the relevant Team Member's employment records to link to the Work Location

  4. Refresh the App Data:

    • Go to Setup

    • Select App Install History then Sage PeopleWorkforce Insights Embedded App

    • Select Refresh Now from the drop-down options

Issue:

Sage PeopleWorkforce Insights Embedded App isn’t appearing under Auto-Installed apps.

Resolution:

  1. Search for Auto Installed Apps in Quick Find

  2. Select the most recent attempt of installation

  3. From the drop-down option, select View Log

  4. Review the more detailed error messages

Issue:

A yellow warning displays reading "Widget Can't be displayed" when viewing Dashboards. This is due to an issue with the Dataset fetch in the back end of the system and can happen periodically.

Resolution:

  1. Refresh the App Data as an Admin User:

    • Go to Setup then App Install History

    • Under the Sage People Workforce Insights Embedded App drop-down, select Refresh Now

  2. If this is unsuccessful, retry the App Install:

    • Go to Setup then Auto Installed Apps

    • On the Request tab, locate the Sage People Workforce Insights Embedded row with a Type of App Create and Status of Failed

    • Select Try again from the drop-down options

    • If this is still unsuccessful, contact support through the Sage People community

Issue:

An error message reading "Failing runtime request" with "LOAD_DATASET" warnings displays. This is due to the data in your org being cyclical and therefore unsupportable data.

Resolution:

  1. Remove the cyclical reference for the data assigned to the impacted user

  2. Refresh the Dataset

Issue:

The Manager View doesn't default to the logged in Manager.

Resolution:

This is working as designed. In the Y25.1 release, we configured the Manager Name filter to default to the first manager in the list rather than the logged-in Manager. We took this decision to minimize delivery impact and will be monitoring user feedback before considering it as a future enhancement.

Issue:

An error occurs when attempting to save a modified dashboard view in WX.

Resolution:

In the Y25.1 release, our requirement was to make dashboards viewable in WX via Visualforce (VF) pages for read-only access and so Dashboards can't be saved. This functionality is provided by Salesforce rather than Sage People and so is outside of our control to disable.